Returns, Refunds & Warranty Claims

Returns

TonerTech does not accept returns for change of mind, ordering the wrong product, or other non-defective reasons once the product has been delivered.

Defective Products / Warranty Claims

Returns are accepted only where a product has a confirmed defect covered by the applicable TonerTech warranty.

Please contact TonerTech as soon as a fault is identified and provide proof of purchase and details of the problem.

The product must not have damage resulting from misuse, accidental damage, improper handling, unauthorized repairs, power-related damage, or use outside the manufacturer’s recommended conditions.

Warranty Resolution

Approved warranty claims may be resolved through repair, replacement, or another appropriate remedy depending on the nature of the defect and the applicable warranty terms.

Where a product needs to be returned for inspection, TonerTech will provide instructions before the product is sent or brought back.

Return Delivery Costs

For a confirmed defect that qualifies under warranty, TonerTech will advise you regarding collection, return transport, or delivery arrangements. Please do not send products back without prior authorization.

Refunds

Refunds are not offered for change-of-mind purchases. Where a refund is required as the appropriate resolution of an approved warranty claim, it will be handled after inspection and approval and in accordance with the applicable warranty terms and applicable law.

Exchanges

Products are not exchanged for change-of-mind reasons. A replacement may be provided where appropriate as part of an approved warranty claim.